After months of lockdown and the challenges that have been faced by our residents, their families and friends, we are delighted to be opening our doors to visitors and welcoming new residents. While we recognise that the COVID-19 pandemic has had a devastating and sometimes overwhelming impact on everyone’s lives, we are happy to be making these small steps back to normality. 

The health of our residents, their families and our staff remains our top priority at Queens View Harbour Care Home. We have seen the life changing impact of COVID-19 first hand, thus it is our ongoing commitment to everyone in our community to do everything within our power to keep everyone safe and healthy.

Care that Goes Above & Beyond, Always

Our teams have been dedicated to supporting our residents through these unprecedented times, prioritising the health and safety of our residents above all else. As well as being a continual source of reassurance for their families and friends. We have maintained the highest levels of hygiene, in a warm and friendly environment, with around-the-clock, person-centred care.

It is important that meaningful contact is supported and maintained for residents. There are no limits on how often residents can receive visitors but it must remain safe and manageable for the care home staff and residents themselves and we ask that these are pre-booked. Anyone who visits a care home should take a LFD test, you will be asked to show proof of the recent negative LFD test before visiting. This includes family, friends, children over the age of 12 and visiting professionals. You may take the test at home before you visit or the home can help you to carry out the test when you arrive.

A Fluid Resistant Surgical Mask (FRSM) must be worn wherever possible, and Infection Prevention and Control measures should be followed as instructed by care home staff. Residents, family, and friends are able to plan outings or activities from the care home and are able to do by working together with the care home to arrange.

For prospective residents, to have a tour of the home, it is necessary for this to be pre-booked and for evidence of a negative LFT test to be presented prior to entering the home. This applies to all guests within your party.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Preventative Measures

The health, safety and wellbeing of our residents and staff is our top priority at Queens View Harbour Care Home. With this in mind we have added a host of new additional safety measures at our facilities to ensure that our residents may continue to live their lives as they choose with minimal inconvenience. By making just a few tweaks to our daily lives we can mitigate the risk of COVID-19 in our community.

Our specialists at Queens View Harbour Care Home are doing everything they can to help your loved ones remain mentally, emotionally, and physically healthy, from staying up to date with government regulations to providing advice to all residents and their loved ones. 

Our activities team are working hard to ensure that everyday offers variety with an active social life encouraged, while maintaining the highest standards of infection control. Our staff have been able to continue providing exceptional care by utilising more and more Personal Protective Equipment (PPE), screen dividers and sanitisation rooms.

Our Measures Include

At Queens View Harbour Care Home, we’ve gone above and beyond to ensure that our residents and their loved ones are as protected against COVID-19 as they can be.

Screen Dividers

While outdoor meeting areas are still available, our indoor spaces have been fitted with floor to ceiling screens and intercoms, to provide an alternative safe and secure way to see your loved ones.

Social Distancing

At our home, social distancing is implemented in accordance with government rules and restrictions. Where possible residents and employees must keep a distance of at least 1 metres between them, in order to remain safe.


To ensure that the rate of infection is minimised, all of our team members use personal protective equipment (PPE) such as face masks, aprons  and disposable gloves in accordance with government and local authority guidelines.

Remote Visits

We can arrange for long-distant visits between our residents and their loved ones via the internet. We have invested in the latest video conferencing technology so you will never miss a moment or a memory.


There are various sanitisation stations and areas throughout our establishment, where our residents and visitors are encouraged to regularly use our antibacterial gel.

Secure Premises

Queens View Harbour Care Home is an extremely safe and secure environment, so we take all of our COVID-19 protective measures very seriously.

Maintaining Health, Safety and Wellbeing 

Keeping the residents of Queens View Harbour Care Home safe and healthy is our top priority. We have installed a number of extra precautions in place to reduce infection rates, while ensuring that the home stays just that, a home. During this challenging time, our highly skilled team has offered a range of activities to keep our residents active and entertained.

Keeping as Connected as Possible 

Staying connected to your loved ones has never been more crucial. Human connection and support are essential for our residents mental and physical wellbeing during these unprecedented times. That is why we offer a variety of online devices to enable our residents to video call their friends and family. Despite the difficulties we’ve faced as a result of COVID-19, we’re working together to overcome them and we will get through all of this together and become stronger because of it.

Queens View Harbour Care Home & You

Our professional team understands the importance of getting to know our residents and the people who matter most to them. That’s why, with our wide selection of facilities and activities, we can build a home where our residents feel loved, safe, and ready to take on the day ahead.

We’d Love to Hear from You

If you have any queries or issues, please contact our friendly staff at Queens View Harbour Care Home. Fill out our Enquiry Form, call us on 01292 435 971, or email us at with your questions. We’d be delighted to help in whatever way we can.