FAQs

Queens View Care Home has compiled a comprehensive list of frequently asked questions. When you’re moving or helping a loved one move, finding answers might be challenging. To make the decision-making process as simple as possible, we’ve put all of our most frequently asked questions in one location, making it easy to find and even easier to understand.

The subjects covered in these questions vary from financial decisions to living with us and making Queens View Harbour your brand new home. So take your time, look around, and if we haven’t addressed your query or provided you with the information you require, please don’t hesitate to contact us.

Care Questions

If your loved one has recently experienced physical trauma or illness that necessitated a hospital stay, it is likely that they may struggle to return to their regular routine at home. Physically and emotionally, this can be a tough and demanding position. There may, however, be solutions to relieve the stress and worry, such as moving into a group living facility with 24-hour support. When we say we’ll be there for you every step of the way at Queens View Harbour Care Home, we mean it.

Our care is flexible and tailored to each individual’s needs. Residents’ care plans are evaluated and modified on a regular basis to ensure that they continue to meet their requirements and expectations; we recognise that people’s physical, mental, and emotional health needs change over time, therefore our care is totally tailored to meet those needs as they evolve.

Queens View Harbour has been recognised and reviewed by the Care Quality Commission (CQC). According to the CQC, health and social care services must be safe, capable, considerate, and of high quality, all of which Queens View Harbour Care Home is happy to provide to each and every one of our residents.

The MTD (Multidisciplinary Teams) method of care has been implemented continuously at Queens View Harbour Care Home. This strategy and approach to care allow us to combine the skills and talents of a large number of high-quality care experts, allowing us to better analyse, plan, and manage care at the best level possible. Each resident’s care plan is absolutely unique, and we work closely with both our residents and their immediate members of their families to identify common care goals that will benefit them and the way in which they live their lives in the long term.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission.
  • The person admitted has no known contact with a COVID-positive person

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like hand holding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

Living at Queens View Harbour means living the life of luxury, and walking the balance between excitement and tranquillity. Due to our incredible location, our residents get to experience the peace and quiet of being surrounded by nature, with a bustling town close enough by the visit whenever they choose to. The neighbourhood we’re situated in is one that our residents never struggle too hard to call home and influences our residents in the most positive of ways.

All of the facilities and activities recommended by our Activity Coordinator are included in the overall charge because we provide all-inclusive care.

Residents are invited to participate in group activities such as fitness, bingo, pet therapy, and live music. Our Activities Coordinators also love to spend one-on-one time with residents, concentrating on their specific interests like jigsaw puzzles, and crafts, or supporting them with dance or other armchair exercises. Our green-fingered gardeners like spending time outside in our wonderful gardens, while our residents who are somewhat more competitive can test their skills in a choice of quizzes and board games.

Our exceptional in-house kitchen experts and catering staff cater to all dietary needs, offering a variety of filling and nutritious breakfast, lunch, and tea buffet options to all of our residents. Residents can choose to eat with their relatives and friends in the comfort of their own rooms or in one of our specialised dining rooms alongside their fellow residents. It is entirely up to our residents to decide what makes them happy.

Finance Questions

If you find yourself in this difficult circumstance, we’re here to help and explore your options with you, as well as provide guidance and assistance. We strongly suggest you to contact us personally to discuss your choices in greater detail.

If your condition changes during your time with us at Queens View Harbour Care Home, your overall price may change. Any additional costs will be accounted for in your treatment plan. If your condition and care plan remain the same, the cost of your stay is unlikely to alter.

If a resident dies, you can be confident that any and all costs associated with the Care Agreement will be immediately cancelled. We recognise that this will be a difficult time for those who are grieving the loss of a loved one, and we will always prioritise the needs and wants of those who are left behind. Housing costs will be compensated for up to ten days after the resident’s death, or until the residence has been thoroughly inspected and cleaned.

You may be eligible for assistance from local governments or the NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before proceeding with your prospective funding sources, we strongly advise you to get financial advice.

Rooms & Suites Questions

The room is already supplied with bedding and basic furniture, so residents do not need to bring these items with them. However, if you desire to bring these items with you when you enter and remain within our care facility, you may do so.

We encourage all of our residents to embellish their rooms in any way they might like; we love seeing a resident’s room evolve into a place they can genuinely call home, from the addition of little pieces of furniture to hanging photos. Any major design or structural changes will, of course, need to be discussed with the Home Manager in advance, and will need to be authorised.

Accessible en-suite bathrooms, specialist beds, a television, a telephone point, and a Nurse Call System are all standard in resident rooms. All of the rooms were created with the residents in mind, assuring maximum ease and satisfaction for each and every one of them. Their rooms should be a place of comfort for them, and we endeavour to give them that space to the best of our ability.

We place high importance on your ability to easily settle into your new home, and your ability to be able to do so at your own pace. After all, the sooner you get settled in, the more enjoyable and beneficial your stay at Queens View Harbour Care Home will be. Within the first 24 hours of arriving at Queens View Harbour Care Home, you will have met with your designated staff member to discuss your care plan and any special needs you may have.

Queens View Harbour Care Home & You

Queens View Harbour Care Home has been designed to encourage group living: we are proud of our warm, friendly atmosphere, coupled with our spectacular views and coastal ambience. We firmly believe that residents should be able to enjoy a lifestyle they love and in addition to our extensive facilities, we also ensure that residents can continue doing their normal everyday activities.