FAQs

Queens View Care Home has compiled a comprehensive list of frequently asked questions. When you’re moving or helping a loved one move, finding answers might be challenging. To make the decision-making process as simple as possible, we’ve put all of our most frequently asked questions in one location, making it easy to find and even easier to understand.

The subjects covered in these questions vary from financial decisions to living with us and making Queens View Harbour your brand new home. So take your time, look around, and if we haven’t addressed your query or provided you with the information you require, please don’t hesitate to contact us.

Care Questions

If your loved one has recently experienced physical trauma or illness that necessitated a hospital stay, it is likely that they may struggle to return to their regular routine at home. Physically and emotionally, this can be a tough and demanding position. There may, however, be solutions to relieve the stress and worry, such as moving into a group living facility with 24-hour support. When we say we’ll be there for you every step of the way at Queens View Harbour Care Home, we mean it.

Our care is flexible and tailored to each individual’s needs. Residents’ care plans are evaluated and modified on a regular basis to ensure that they continue to meet their requirements and expectations; we recognise that people’s physical, mental, and emotional health needs change over time, therefore our care is totally tailored to meet those needs as they evolve.

Queens View Harbour has been recognised and reviewed by the Care Quality Commission (CQC). According to the CQC, health and social care services must be safe, capable, considerate, and of high quality, all of which Queens View Harbour Care Home is happy to provide to each and every one of our residents.

The MTD (Multidisciplinary Teams) method of care has been implemented continuously at Queens View Harbour Care Home. This strategy and approach to care allow us to combine the skills and talents of a large number of high-quality care experts, allowing us to better analyse, plan, and manage care at the best level possible. Each resident’s care plan is absolutely unique, and we work closely with both our residents and their immediate members of their families to identify common care goals that will benefit them and the way in which they live their lives in the long term.

Care during Covid-19 Questions

In line with recent Government recommendations effective from September 2022, if the care home does not have an outbreak of COVID-19, then residents will be supported to undertake visits out of the home. Residents, family and friends are able to plan outings or activities from the care home and are able to do by working together with the care home to arrange. Guidance on LFD testing before and after returning from the visit is in line with Government, national and local agencies.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from September 2022, in the event of the care home having a Coronavirus outbreak, residents can receive visits from one of their 3 named visitors, only once per day.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

Prior to the agreed admission date, all community admissions should have 1 LFD test returned within 3 days of their admission date. If this is not possible then it must be completed immediately upon admission to the home. Admissions from hospitals, other care homes or hospices requires a risk assessment agreed on a case by case basis.

In line with recent Government recommendations effective from September 2022, there are no limits on how often residents can receive visitors but it must remain safe and manageable for the care home staff and the resident themselves and we ask that these are pre-booked. Visitors are able to hug and kiss their friends and family they are visiting. When you’re not making touch contact you should keep at least 1 metre distance. The wearing of face masks for visitors has been paused due to high vaccination rates and other mitigations against COVID-19 in the social care sector and LFD testing is no longer necessary. Face masks will continue to be provided at the home should it be your preference to continue to wear one and staff will support the preferences of our residents who wish for our staff to wear face masks whilst providing them with care. Visitors should also avoid moving around the care home, remain in their designated visiting area and follow Infection Prevention and Control measures as instructed by care home staff.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.   

With the latest Government regulations from September 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers, and beauticians. A clear lateral flow test must be completed prior to entering the home.

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from September 2022, regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.   

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.   

Facilities Questions

Living at Queens View Harbour means living the life of luxury, and walking the balance between excitement and tranquillity. Due to our incredible location, our residents get to experience the peace and quiet of being surrounded by nature, with a bustling town close enough by the visit whenever they choose to. The neighbourhood we’re situated in is one that our residents never struggle too hard to call home and influences our residents in the most positive of ways.

All of the facilities and activities recommended by our Activity Coordinator are included in the overall charge because we provide all-inclusive care.

Residents are invited to participate in group activities such as fitness, bingo, pet therapy, and live music. Our Activities Coordinators also love to spend one-on-one time with residents, concentrating on their specific interests like jigsaw puzzles, and crafts, or supporting them with dance or other armchair exercises. Our green-fingered gardeners like spending time outside in our wonderful gardens, while our residents who are somewhat more competitive can test their skills in a choice of quizzes and board games.

Our exceptional in-house kitchen experts and catering staff cater to all dietary needs, offering a variety of filling and nutritious breakfast, lunch, and tea buffet options to all of our residents. Residents can choose to eat with their relatives and friends in the comfort of their own rooms or in one of our specialised dining rooms alongside their fellow residents. It is entirely up to our residents to decide what makes them happy.

Finance Questions

If you find yourself in this difficult circumstance, we’re here to help and explore your options with you, as well as provide guidance and assistance. We strongly suggest you to contact us personally to discuss your choices in greater detail.

If your condition changes during your time with us at Queens View Harbour Care Home, your overall price may change. Any additional costs will be accounted for in your treatment plan. If your condition and care plan remain the same, the cost of your stay is unlikely to alter.

If a resident dies, you can be confident that any and all costs associated with the Care Agreement will be immediately cancelled. We recognise that this will be a difficult time for those who are grieving the loss of a loved one, and we will always prioritise the needs and wants of those who are left behind. Housing costs will be compensated for up to ten days after the resident’s death, or until the residence has been thoroughly inspected and cleaned.

You may be eligible for assistance from local governments or the NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before proceeding with your prospective funding sources, we strongly advise you to get financial advice.

Rooms & Suites Questions

The room is already supplied with bedding and basic furniture, so residents do not need to bring these items with them. However, if you desire to bring these items with you when you enter and remain within our care facility, you may do so.

We encourage all of our residents to embellish their rooms in any way they might like; we love seeing a resident’s room evolve into a place they can genuinely call home, from the addition of little pieces of furniture to hanging photos. Any major design or structural changes will, of course, need to be discussed with the Home Manager in advance, and will need to be authorised.

Accessible en-suite bathrooms, specialist beds, a television, a telephone point, and a Nurse Call System are all standard in resident rooms. All of the rooms were created with the residents in mind, assuring maximum ease and satisfaction for each and every one of them. Their rooms should be a place of comfort for them, and we endeavour to give them that space to the best of our ability.

We place high importance on your ability to easily settle into your new home, and your ability to be able to do so at your own pace. After all, the sooner you get settled in, the more enjoyable and beneficial your stay at Queens View Harbour Care Home will be. Within the first 24 hours of arriving at Queens View Harbour Care Home, you will have met with your designated staff member to discuss your care plan and any special needs you may have.

Queens View Harbour Care Home & You

Queens View Harbour Care Home has been designed to encourage group living: we are proud of our warm, friendly atmosphere, coupled with our spectacular views and coastal ambience. We firmly believe that residents should be able to enjoy a lifestyle they love and in addition to our extensive facilities, we also ensure that residents can continue doing their normal everyday activities.